Refund policy

Warranty Policy

Our Promise to You

At stacy, we engineer our breast pumps to be reliable, comfortable, and built to last. If something ever goes wrong, we move fast to make it right - with a clear, verified process so you're never left waiting.

Warranty Coverage

1-Year Motor Warranty

If your motor unit develops a manufacturing defect within one year of purchase, we'll resolve it with a replacement motor unit at no cost to you.

What's covered as a manufacturing defect:

  1. Motor does not switch on despite being correctly charged
  2. Display or indicator fails due to an internal electronic fault
  3. Charging failure
  4. Power button unresponsive, under normal use
  5. Abnormal motor noise or intermittent motor operation 

The presence of one of the above symptoms does not automatically qualify for replacement. All warranty claims are subject to verification by the stacy team.

What's not covered as a manufacturing defect:

  1. Visible physical damage - cracks, dents, or signs of impact
  2. Water exposure to the motor
  3. Signs of the unit being forcibly opened, disassembled, or tampered with

To process a claim:

  1. Contact us on WhatsApp at +91 73489 24425 with your order details.
  2. Share a clear video demonstrating the issue and complete any reasonable troubleshooting steps requested by our support team.
  3. Stacy may request the defective motor or pump to be returned for inspection before or after replacement.
  4. Once the issue is verified, a replacement unit will be dispatched to you, typically within 2–3 days of verification - fully tested, free of charge.

One replacement per pump, per lifetime. If we've already replaced your motor or pump once under this warranty, that replacement is final - the same unit isn't eligible for a second warranty replacement. Every replacement unit is tested before dispatch to minimize the chance of a repeat issue. Any further assistance or replacement after the complimentary warranty replacement will be evaluated separately and may be offered at stacy's discretion.

Standalone Motor Purchases

A standalone replacement motor purchased directly from stacy is covered against verified manufacturing defects for 6 months from its purchase date.

The same verification requirements and exclusions described above apply.

Physical damage, water damage, misuse and normal wear are not covered.

A standalone motor warranty covers one replacement of that purchased motor during the applicable warranty period. A replacement provided under this warranty does not restart or extend the warranty period.

Consumable Parts - Not Covered Under Warranty

Your valves, breast shield, milk collector, diaphragm, and flange inserts are silicone parts that naturally wear with regular use - just like with every wearable pump on the market. For best suction and comfort, we recommend replacing them every 2–3 months. This is expected wear, not a defect, and is not covered under the warranty above.

Noticing reduced suction? It's usually just time for fresh parts, not a fault with your pump.

These parts are available separately on our website to purchase.

Replacement Parts Are for Existing stacy Pumps

Individual replacement components are intended to repair or maintain an existing stacy pump.

Purchasing individual components and assembling them together does not constitute the purchase of a new stacy Wearable Breast Pump and does not qualify the assembled unit for the complete-pump warranty.

Warranty coverage applies only to the specific eligible product originally purchased and cannot be created or extended by combining separately purchased components.

Damaged, Wrong, or Defective-on-Arrival Items

If your order arrives damaged, incorrect, or visibly faulty out of the box, we'll make it right - your choice of a refund or a replacement.

To qualify:

  1. Reach out within 48–72 hours of delivery
  2. Include an unboxing video clearly showing the condition of the product as received (this is required to process any refund or replacement under this section)
  3. Contact us via:
    1. Email: hello@stacy.care
    2. WhatsApp: +91 73489 24425

What's Not Covered

  1. Damage caused by misuse, drops, or exposure to water outside of normal cleaning.
  2. Normal wear and tear on consumable parts within 8–12 weeks (valves, breast shield, milk collector, diaphragm, flange inserts)
  3. A second warranty claim on a pump or motor that has already received one replacement
  4. Products without proof of the problem being faced (video verification required for all claims)
  5. Products returned without original packaging (for damaged/wrong-item claims)
  6. Prepaid accessories and accessory-only orders, which are non-returnable

Questions about your order or warranty? Reach us at hello@stacy.care or WhatsApp +91 73489 24425 - we're here to help.