Refund policy

Warranty & Guarantee

At stacy, we stand behind the quality and engineering of our breast pump.

1-Year Full Refund Guarantee
If your pump’s motor stops working within the first year without any exposure to water, we offer a 100% money-back guarantee — no questions asked.

3-Year Parts Replacement Warranty
For the first three years, we cover free replacement of any part that becomes non-functional due to manufacturing or performance issues.

We’ve built stacy to last, and we want you to feel completely confident using it — every day, every session.

If you ever face an issue, simply reach out to us and we’ll take care of everything swiftly.

Return & Refund Policy

We offer exchanges and replacements only for incorrect, damaged, or defective products.

Received the wrong or damaged product?

  • Contact us within 3 days of delivery with order details and supporting photos/videos.
  • Reach out via:
    • Email: hello@stacy.care

Product has a manufacturing defect?

  • Report it within 7 days of delivery for an exchange or replacement.
  • Contact us via:
    • Email: hello@stacy.care

Return Conditions

  • 100% refund if the item arrives in damaged condition. Please raise the issue of damaged goods within 3 days of delivery at hello@stacy.care.

  • The product must be in its original packaging.
  • Returns are not accepted for items damaged due to misuse or normal wear and tear.

  • All prepaid accessories and accessory orders are non-returnable.