Refund policy

Our Promise to You

At Stacy, we engineer our breast pumps to be reliable, comfortable, and built to last. If something ever goes wrong, we move fast to make it right — with a clear, verified process so you're never left waiting.

Warranty Coverage

1-Year Motor Warranty

If your pump's motor stops working within the first year due to a manufacturing defect — without exposure to water or misuse — we will replace your motor with a new, fully tested unit at no cost to you.

To process this quickly:

  1. Send us a short video on our WhatsApp number - +91 73489 24425, showing the issue (e.g. unusual noise, not charging).
  2. Our team verifies the issue, usually within 48 hours.
  3. A replacement unit is dispatched to you, typically within 2-3 days of verification - fully tested, free of charge.

This is a replacement warranty, not a refund — we've designed it this way so we can resolve issues faster and get a working pump back in your hands as quickly as possible. If your baby's feeding schedule depends on your pump, let us know — we prioritize expedited dispatch for time-sensitive cases.

Consumable Parts — Not Covered Under Warranty

Your Valves, Breast Shield, Milk Collector, Diaphragm are Flange Inserts are silicone parts that naturally wear with regular use — just like with every wearable pump on the market. For best suction and comfort, we recommend replacing them every 2–3 months. This is expected wear, not a defect, and is not covered under the warranty above.

Noticing reduced suction? It's usually just time for fresh parts, not a fault with your pump. These parts are available separately on our website to purchase. 

Damaged, Wrong, or Defective-on-Arrival Items

If your order arrives damaged, incorrect, or visibly faulty out of the box, we'll make it right — your choice of a refund or a replacement.

To qualify:

  • Reach out within 48–72 hours of delivery
  • Include an unboxing video clearly showing the condition of the product as received (this is required to process any refund or replacement under this section)

 

Contact us via:

Email: hello@stacy.care

WhatsApp: +91 73489 24425

What's Not Covered

  • Damage caused by misuse, drops, or exposure to water outside of normal cleaning
  • Normal wear and tear on consumable parts within 8-12 weeks (Valves, Breast Shield, Milk Collector, Diaphragm, Flange Inserts)
  • Products without proof of the problem being faced (video verification required for all claims)
  • Products returned without original packaging (for damaged/wrong-item claims)
  • Prepaid accessories and accessory-only orders, which are non-returnable

Questions about your order or warranty? Reach us at hello@stacy.care or WhatsApp +91 73489 24425 — we're here to help.